Shipping & Returns

Shipping:

  • Free international shipping on all orders unless otherwise stated
  • Post order, most dolls require 2-4 weeks for assembly followed by 3-8 days for shipping. We understand this period can be frustrating however please be patient during this time as we wish to ensure the highest quality of each of our products before we dispatch an order.
  • Full tracking will be provided for each order so you can follow your doll from our door to yours!

Returns Policy:

  • We accept full responsibility for any doll you find to be damaged upon arrival and offer a full refund once contacted at info@dollhoney.com and evidence of damage is provided.
  • We invest heavily in the quality and durability of our products to ensure each product is suitable for normal use. Any damage or malfunction resulting from anything other than initial shipping is not eligible for a full or partial refund.

Cancelled Orders:

  • Doll Honey Offers free cancellation within 24 hours of when the order is placed. 
  • After this initial 24 hour period and before the product is dispatched any cancelled order will incur a $125 cancellation fee
  • Orders cancelled during shipping will not be eligible for any refund.
  • To cancel your order email info@dollhoney.com with the subject line "ORDER CANCELLATION" followed by your order number

Taxes and Import Duty:

  • There will be no extra tax or import duty charged on orders from within the USA
  • Dollhoney.com does not accept responsibility for taxes or import duty for orders outside of the US. Taxes and import duty on orders outside of the USA is the sole responsibility of the customer.

Each Doll Is Packaged Individually